At commedesgarrcons.com, all orders are processed and dispatched within 7 business days after purchase. Once shipped, delivery usually takes 12–15 business days, depending on your location and the shipping method selected at checkout.
Shipping Costs
Shipping charges depend on several factors including the destination, package weight, size, and the number of items in your order.
To see the exact shipping fee:
- Add your desired items to the cart
- Proceed to checkout
- Enter your shipping address
The system will automatically calculate and display the total shipping cost before you complete your purchase.
Delivery Timeframe
Orders are typically prepared and shipped from our warehouse within 7 business days. After dispatch, the estimated transit time is:
12–15 business days depending on the destination country and shipping option chosen at checkout.
Please note that delivery times may vary slightly based on customs processing or local courier services.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking code to monitor your shipment online anytime.
Delivery Method
- Orders below $1000 USD: Delivered directly to your address without a signature requirement.
- Orders above $1000 USD: A signature will be required at the time of delivery for security purposes.
Proof of Delivery
Proof of delivery can be provided upon request. However, once a parcel has been marked as delivered, we cannot take responsibility for packages that are lost or stolen after delivery, and refunds or replacements will not be issued in such cases.
Dispute Policy
Any disputes regarding an order will only be accepted after the delivery has been completed.
Customers must inspect their items and report any issue within 2 days of receiving the package.
We aim to resolve all valid concerns quickly and fairly. To report an issue, please contact us at:
Incorrect or Damaged Items
If you receive a damaged or incorrect item, please contact us within 2 days of delivery at:
For incorrect sizing issues, we may request 3 photos as proof such as:
- Chest measurement
- Length measurement
- Sleeve measurement
Once verified, we will arrange a replacement item at no additional cost.
Customer Responsibility
Customers must ensure that the shipping address entered during checkout is accurate and complete.
We are not responsible for delays or delivery failures caused by:
- Incorrect addresses
- Incomplete shipping details
Customers should also track their orders using the provided tracking number and contact their local postal service if a package is marked as delivered but not received.
Important Notes
- We ship worldwide from multiple warehouse locations.
- Delivery times may be slightly longer during holiday seasons such as Christmas or major sales periods.
- If your package is marked “Delivered” but you cannot find it, please check with your local post office, building management, or neighbors before contacting us.
Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are processed within 7 business days. Delivery typically takes 12–15 business days, depending on your location and selected shipping method.
2. Do I need to sign for my delivery?
- Orders below $1000 USD do not require a signature.
- Orders above $1000 USD will require a signature upon delivery.
3. What if my order shows “Delivered” but I did not receive it?
Please check with your local post office, neighbors, or reception desk first. Unfortunately, we cannot take responsibility for parcels lost or stolen after delivery.
4. What should I do if my item arrives damaged or incorrect?
Contact us within 2 days of delivery at [email protected] and provide clear images as evidence. After verification, we will send a replacement free of charge.